Due to changes in the PACT (Prevent All Cigarette Trafficking) Act in December 2021, certain Vaporizers have been classified as Tobacco Products regardless of their intended use. This limits the Shipping Carriers that we can use for items affected by the PACT Act, as major National Carriers refuse to ship any kind of Tobacco Product.
The types of items affected by this Legislation are Cartridge Vaporizers, Disposable Vaporizers, and Ejuice. All other types of items are not affected by the PACT Act, therefore standard Shipping Carriers such as UPS and USPS are available.
We have proudly partnered with multiple Regional Shipping Carriers throughout the Continental United States that are PACT ACT Compliant. This network of carriers covers over %75 of the US Population now, with plans for growth. Please continue to check back with us as we expand our coverage. In the instance that we are unable to ship to you, please bear with us and check back regularly as we are always trying to expand our coverage.
*If your order contains any PACT Restricted Items, you will need to complete an Age Verification Process to ensure you are of legal age (21 years old)
*Any order sent with one of our PACT ACT Compliant Regional Carriers must be sent Signature Required. Please provide a valid phone number when ordering as the carrier may need to contact you.
We unfortunately cannot ship any items to Maine, Oregon, Utah and Vermont due to laws in each jurisdiction restricting online sales of Tobacco Items. If you are in any of these states, please check your local Vaporizer Retailer for our goods!
This is why you will see higher shipping prices at checkout, as well as higher taxes depending on your state, not only on Sutravape.com, but industry wide. We apologize for any inconvenience that this may cause, but it is completely out of our hands and we must adhere to all PACT Act Rules and Regulations.
Here at Sutravape.com, we will continue to search for new shipping options to be able to continue to provide you with all the products that you know and love. Thank you for the continued support throughout the years, and we look forward to serving you for years to come.
Residents of all countries, excluding countries black listed by the US Government, are eligible to receive our vaporizer products. Our shipping rate system will give you a price for the different services at time of checkout. Duties and taxes maybe due upon delivery of your package, depending on your locality.
For any further questions regarding any of our shipping please contact our customer service at firstname.lastname@example.org.
All product rates listed at SutraVape.com reflect US Dollars, please check your current rates if located outside the United States.
If you've requested that we ship your purchase to a different shipping address other than the billing address, this will result in a hold on your order.
If a hold has been placed on your order, then you need to contact your credit card company and add the requested shipping address to the card as an acceptable ship-to address. From there you must contact us and provide us with your credit card company's contact information so that we may verify the information.
With priority shipping your package may still take up to 3-4 business days to arrive. Please note that shipping is not guaranteed within this time frame and may take more than 3-4 business days.